This program for Compliance Verification Officers is focused on learning to complete calls with Travellers during their 14-day mandatory quarantine period, after they have entered Canada. The training includes reviewing specific caller scripts and procedures, strategies to rate compliance, and specific data collection requirements.
Estimated time to complete: 7.5-9 hours
This program is for PHAC Screening Officers assigned at points of entry or at the Central Notification System. It focuses on learning to assess a traveller’s ability to meet the requirements for quarantine, to educate travellers on quarantine requirements and to triage travellers who require referral to a Clinical Screening Officer or Quarantine Officer. It includes practicing the response to travellers and learning about the completion of documentation requirements.
Estimated time to complete: 22-24 hours
This program is for Clinical Screening Officers (health care professionals). It focuses on learning to perform health assessment at the border, to educate travellers on quarantine and isolation requirements, to assess a traveller’s ability to meet the requirements for quarantine or isolation including in situations where a vulnerable person is present at the place of quarantine or isolation, and to triage travellers who require a referral to a Quarantine Officer.
Estimated time to complete: 32-35 hours
This program is for Quarantine Officer (nurses or doctors). Quarantine Officers work with PHAC partners, local health authorities, law enforcement and other stakeholders to protect public health by doing health assessments and risk assessments on travellers at border points of entry. They take measures such as ordering travellers to undergo medical exams, ordering people to report to local health authorities and in some cases arrest and detain travellers to ensure public safety.
Estimated time to complete: 35-40 hours